Privacy Policy
Your privacy matters to us. Here's how hurinostexiq protects and manages your personal information with complete transparency.
Information We Collect
At hurinostexiq, we collect various types of information to provide you with personalized financial planning services and improve your experience on our platform. Understanding what information we gather helps you make informed decisions about sharing your data with us.
Personal Information You Provide
- Contact details including your name, email address, phone number, and postal address
- Financial information such as income details, investment goals, and risk tolerance preferences
- Account credentials and security information for platform access
- Communication preferences and marketing consent settings
- Feedback, survey responses, and customer service interactions
Information We Collect Automatically
When you visit our website or use our services, we automatically collect certain technical information that helps us understand how you interact with our platform and identify areas for improvement.
| Information Type | Examples | Purpose |
|---|---|---|
| Device Information | IP address, browser type, operating system | Security and platform optimization |
| Usage Data | Pages visited, time spent, click patterns | Service improvement and analytics |
| Location Data | General geographic location | Localized content and compliance |
How We Use Your Information
Your information serves multiple purposes in helping us deliver exceptional financial planning services. We're committed to using your data responsibly and only for legitimate business purposes that benefit your experience with hurinostexiq.
- Service Delivery: We use your personal and financial information to provide customized financial planning advice, generate reports, and deliver the core services you've requested from our platform.
- Communication: Your contact information allows us to send important account updates, respond to your inquiries, and share relevant financial insights that align with your interests and goals.
- Platform Improvement: Usage data helps us identify which features are most valuable to our users and guides our development efforts to enhance the overall user experience.
- Security and Fraud Prevention: We analyze patterns in user behavior and technical data to protect your account from unauthorized access and prevent fraudulent activities.
- Compliance and Legal Requirements: Certain information collection and processing is required to meet Australian financial services regulations and legal obligations.
We never sell your personal information to third parties for marketing purposes. Your data is used exclusively to enhance your experience with hurinostexiq and comply with our legal obligations as a financial services provider.
Information Sharing and Disclosure
hurinostexiq takes a conservative approach to information sharing. We only share your personal information in specific circumstances and with trusted partners who help us deliver our services or when required by law.
Service Providers and Partners
We work with carefully selected third-party service providers who assist us in delivering our financial planning services. These partnerships enable us to offer comprehensive solutions while maintaining strict data protection standards.
- Cloud hosting providers who maintain the security and availability of our platform
- Payment processors who handle financial transactions securely
- Analytics services that help us understand user behavior and improve our offerings
- Customer support tools that enable us to provide timely assistance
- Marketing platforms for sending newsletters and updates to consenting users
Legal Requirements
In certain circumstances, we may be required to disclose your information to comply with legal obligations, protect our rights, or ensure the safety of our users and the general public. This includes cooperation with law enforcement and regulatory authorities when legally required.
Your Privacy Rights
Under Australian privacy law and our commitment to transparent data practices, you have several important rights regarding your personal information. We've designed our systems to make exercising these rights as straightforward as possible.
Access Your Data
Request a copy of all personal information we hold about you, including how it's been collected and used.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your dashboard or by contacting us.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for financial services.
Restrict Processing
Limit how we use your information for specific purposes while maintaining essential account functions.
Data Portability
Receive your personal information in a structured format that you can transfer to another service provider.
Withdraw Consent
Remove your consent for marketing communications or optional data processing activities at any time.
How to Exercise Your Rights
To exercise any of these rights, contact our privacy team using the information provided at the bottom of this policy. We'll respond to your request within 30 days and guide you through the process. For account-related changes, many updates can be made directly through your user dashboard.
Data Security and Protection
Protecting your personal information is fundamental to our operations. We employ multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- End-to-end encryption for all data transmissions and storage
- Multi-factor authentication requirements for account access
- Regular security audits and penetration testing by independent experts
- Automated monitoring systems for suspicious activities and potential threats
- Secure backup systems with geographically distributed data centers
Organizational Measures
Beyond technical protections, we maintain strict organizational policies that govern how our team members access and handle your personal information. All employees undergo privacy training and are bound by confidentiality agreements.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations. Different types of information have different retention periods based on their purpose and legal requirements.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account closure + 7 years | Regulatory compliance |
| Financial Records | 7 years from last transaction | Legal requirements |
| Marketing Data | Until consent withdrawn | User preference |
| Technical Logs | 12 months | Security and troubleshooting |
International Data Transfers
While hurinostexiq primarily operates within Australia, some of our service providers are located internationally. When we transfer your personal information outside of Australia, we ensure appropriate safeguards are in place to protect your privacy rights.
All international data transfers are governed by appropriate legal mechanisms, such as adequacy decisions or standard contractual clauses, and we require our international partners to maintain data protection standards equivalent to Australian privacy laws.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences, though some functionality may be limited if you disable certain cookies.
- Essential cookies that enable basic website functionality and security
- Analytics cookies that help us understand how visitors use our site
- Preference cookies that remember your settings and customizations
- Marketing cookies that enable personalized content and advertisements
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or prominent notice on our website at least 30 days before the changes take effect.
We encourage you to review this policy periodically to stay informed about how we're protecting your information. The date at the top of this policy indicates when it was last updated.
Your continued use of hurinostexiq services after any privacy policy changes indicates your acceptance of the updated terms. If you disagree with any changes, please contact us to discuss your options or discontinue using our services.
Privacy Contact Information
For any privacy-related questions, concerns, or requests, please contact our dedicated privacy team:
Email: privacy@hurinostexiq.com
Phone: +61 8 9527 6975
Address: Level 10/50 Market St, Melbourne VIC 3000, Australia
We typically respond to privacy inquiries within 3-5 business days and will work with you to address any concerns promptly and professionally.